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Frequently Asked Questions (FAQ)

  • Why subscribe to

By subscribing to you have already created your own account to which only you have access. This way you can make your purchases easier and faster.

  • Why subscribe to Newsletter?

To we are constantly new offers and new product receipts. By subscribing to our newsletter you are immediately informed about the products you are interested in and about all the new offers and discounts at

  • How do I place an order?

Two ways to order:

  1. Order ON LINE from our website.
  2. Phone order: You can order by calling 2634021888 (with local charge) (9: 00-17: 00 Monday-Friday). For the best service please note the product codes as displayed on the product page.

Daily from 09:00 to 17:00 except Saturdays and Sundays and holidays


  • How can I make a payment for an order?
  1. Payment is made before or upon delivery of the product and can be made in one of the following ways:
  2. COD, upon delivery of the products by the distributor of the courier company that cooperates with (The extra charge amounts to € 1,50). For orders over € 90 COD is free!
  3. By debiting your credit card. To ensure the absolute security of electronic transactions through credit cards, they are made through the security system of Eurobank, which is based on the international transaction protection company (GLOBE SSL), which supports a secure transaction environment. The possibility is available with payment of up to 12 interest-free installments!
  4. Online payment through the service PayPal
  5. Deposit / transfer to the company's bank account.

  • Are all products immediately available?

That's it makes every effort to make its products all immediately available using modern computerization to monitor warehouse stocks. By constantly checking stocks, we make sure to reflect the correct availability of products. In case one of the products is not available at the pharmacy, the waiting time can reach 3-4 working days. In case of exhaustion of a code, its order section will contact you and inform you of the exact time of receipt of your products.

  • How long does it take to receive my order?

The availability of the products is real and the products are shipped immediately as soon as you place your order. Usually the courier company delivers the next day, or the next day.

  • How much does the shipping cost;

Shipments Greece

For purchases from € 39 and above shipping is free, the delivery of the products to your place is done with a courier company the next working day. For some areas the delivery time can reach 2-3 working days. In case one of the products is not available at the pharmacy, the waiting time can reach 3-4 working days. For orders less than € 39, shipping costs are only € 2,0.

In case the payment method is cash on delivery, there is an additional charge of € 1,50.

  • Can I cancel my order?

You can cancel your order, if you wish, free of charge, provided that the products have NOT been shipped from our store.

  • Can I return a product?

Of course you can return a product you bought. The accepts the return of products within 14 calendar days under certain conditions ..

  • How can I contact

You can contact us by phone at 2634021888 (call center) with local charge on working days 09: 00-14: 00 or via e-mail at We are at your disposal to serve you.

  • Is my personal information secure?

The considers any information provided by the user about his personal data or order confidential and confidential and therefore is expressly committed to the non-disclosure, exchange, sale or disclosure of personal data and information of his customers.

  • What is the difference between transport / shipping costs and cash on delivery costs

Shipping costs are only related to the shipment of the parcel while cash on delivery costs are only related to the money collection process (it is the fee that the courier company receives for the execution / processing of the transaction) They are two different charges. In case you do not want to be charged with cash on delivery, choose another payment method that has no charge at all (credit / debit card, paypal, deposit to the pharmacy account)

26340 21888 Monday - Friday 09:00 - 17:00
Free SHIPPING in Greecefor purchases over 39 €
3 INTEREST-FREE INSTALLMENTSfor purchases with credit over 100 euros
RECYCLABLE MATERIALS in all our missions
Submitall over Europe
LIVE STOCKreal-time availability

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Pharmasept Complete Baby Set, 0m +, with 1 Baby Mild Bath 1lt, 2 x Baby Extra Calm Cream 150ml, 1 Baby Soothing Cream 150ml & 2 x Baby Soft Wipes of 30 Pieces

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